FAQ

Last updated: June 15, 2026

Store Service Note

For this store version, FAQ guidance is intentionally short and practical; detailed requirements still live in the linked policy pages available through the footer on [[policy_domain]].

What products does the store focus on?

The Ordinary focuses on skincare, body care, hair care, and personal care products, with product and collection presentation based on the source-site brand direction and customer shopping needs.

Is shipping free?

Yes. Eligible orders receive free shipping under the shipping options shown at checkout. Orders are normally processed within 1-2 business days, and estimated transit time is 2-4 business days.

Can I return an item because I changed my mind?

No. We do not support no-reason or change-of-mind returns. Returns are limited to damaged, defective, incorrect, or materially not-as-described items reported within 30 days.

What should I do if my item arrives damaged?

Contact us promptly with your order number, the checkout email, photos or video of the damaged item, and photos of the packaging. Keep the item and packaging until the review is complete.

Which payment methods are accepted?

The store supports About Credit/Debit Card payments, including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover when available through checkout.

How do I contact support?

Website: [[policy_domain]]
Email: [[policy_email]]
Mailing address: 1840 NE 59th Ave, Portland, Oregon, 97213, United States
Phone: 3607870580

Does the store use cookies or Google Ads?

Yes. Cookies may support checkout, preferences, analytics, and advertising measurement. Google Ads or similar tools may be used to measure campaign performance and improve ad relevance where permitted.

Where can I read the full policies?

The full policy pages are available through the footer links on [[policy_domain]], including Privacy Policy, Terms of Service, Refund Policy, Shipping Policy, Payment Policy, Contact Us, About Us, and FAQ.