About Us
The Ordinary is built around a clear, straightforward approach to skincare, body care, hair care, and personal care products: present useful product information, keep the shopping experience simple, and support customers with practical policies before and after checkout.
Store Service Note
For this store version, the brand experience is shaped by organized collections, direct product information, simple checkout expectations, and footer policies that customers can review before or after ordering.
Our Store Philosophy
The store experience at [[policy_domain]] is designed for customers who want transparent product presentation, dependable checkout, and a cleaner path from product discovery to delivery. We focus on organized collections, easy-to-read product details, and support policies that make expectations clear.
Brand and Product Focus
Our catalog direction is shaped by the source-site brand identity and by customer interest in skincare, body care, hair care, and personal care products. Product pages, collections, and support content are prepared to feel consistent, premium, and easy to scan without hiding key purchase information.
Customer Confidence
- Free shipping is available under the store shipping rules, with normal processing of 1-2 business days and estimated transit of 2-4 business days.
- Refund requests are reviewed under a strict 30 days damaged, defective, incorrect, or not-as-described item rule.
- Payments are handled through secure checkout providers and supported credit/debit card methods.
- Privacy content includes customer rights, cookies, Google Ads measurement, and CCPA-related information.
How to Reach Us
For order support, policy questions, or product service, contact us through the details below.
Website: [[policy_domain]]
Email: [[policy_email]]
Mailing address: 1840 NE 59th Ave, Portland, Oregon, 97213, United States
Phone: 3607870580